Frequently Asked Questions

How long is delivery? When will we receive our items?

We usually deliver within 4-5 business days after payment has been confirmed for areas within Metro Manila, except in the case of unforeseen or unexpected delays.

 

We also cannot provide the exact date and time of delivery, but we usually sent out notices a day before the delivery date, and our deliveries are done within 8am – 5pm.

NOTE: In lieu of the holiday season orders made before December 23 will be delivered either on the 26th or 27th– these two days are our delivery cut-off for the year. WE WILL NO LONGER DELIVER ON DECEMBER 24, 25 AND 27th ONWARDS. Delivery will resume on January 8, 2018 and orders made after December 23 will be automatically scheduled January 8 onwards.

Why is the price on the website different from the one in your albums/Facebook shop?

The prices on our website are the ones that are accurate and updated. Prices there are subject to change without prior notice.

Why is a certain item available in your stores but out of stock in the website?

Low quantity items that are sold “AS IS” at our stores are usually no longer sold at our website, so stock status may be different.

Do you customize furniture?

At the moment, all our items are sold as they are indicated in pictures.

Can I buy furniture by piece instead of by set?

Our furniture are usually sold as bundled except otherwise specified, especially in the case of dining sets.

Do you deliver to areas outside Metro Manila?

At the moment, our delivery flat rate covers all areas within Metro Manila, and our furthest point of delivery is Pangasinan for transactions that have met the minimum required amount. The rates for these special areas are also higher than the flat rate, and delivery duration could take as long as 1-2 weeks.

For more information on provincial orders please see our delivery fee table or contact us through this link: https://www.urbanconcepts.ph/contact/

How much is the assembly fee?

We do not charge an assembly fee, it’s a free service and it’s done at your area.

Can you give a specific date and time for deliveries?

At the moment, there is no way to do that since our deliveries are done by batch. We usually send out notices before the actual day of delivery and we may be able to inform the customer whether our delivery crew is going to arrive in the morning or afternoon.

Do you offer installment?

Yes, installment as a payment method is offered in our physical stores, and our terms are 0% interest for 3 months for items amounting to 5,000 to 10,000 pesos, while for transactions exceeding 10,000 pesos the total may be paid without interest for 6 months. Accepted credit cards are BDO and BPI.

Why is the price of an item sold at your stores different from the one on the website?

Discounts may be given for store display or “AS IS” items, and we sometimes hold store specific promos and discounts.

Why is the delivery fee being charged per store different from the ones on the website?

Our stores compute the delivery fee by distance, while we follow a flat rate scheme for the website. This is because the point of origin of our website and stores are different.

The color of the actual item was a bit different compared to the one in your photos. Why did this happen?

We try to project the colors of our items as accurately as possible in pictures, but there are various constraints that affect how a color in a picture would look like, like lighting and the amount of colors specific monitors can project. These are factors we cannot control.

Do you offer cash on delivery or COD?

At the moment our accepted mode of payments for the website are credit card (MasterCard, VISA and major credit cards are accepted), PayPal and bank transfer. For our physical stores we accept credit card payments (BDO, BPI, MasterCard, VISA, etc.), installment and cash.

What are your offered payment methods?

At the moment, our offered payment methods for orders done through the website are bank transfer, straight credit card payment (MasterCard, VISA and other major credit card labels) and PayPal. For our physical stores the accepted payment methods are straight cash, credit card (BDO, BPI, and other major banks, MasterCard, VISA and other major credit card labels), installment and bank transfer.

What are your policies on returns, refunds and exchanges?

We do not entertain returns and exchanges, so the customer has to acknowledge that the item was received in good condition after assembly. We also thoroughly check our items before delivery, and we HIGHLY ENCOURAGE customers to do the same. Also, change of mind is not applicable for refunds. We only refund the full amount in the case of damaged goods, or if the item purchased already went out of stock before delivery took place.

What are your policy on repairs?

Repairs for damages not made by the customer (e.g. factory defect) are done free of charge within a month after the items have been received by the customer. A delivery fee will be charged in the event that the customer has to send the item back to either our stores or our warehouse for repairs (even for repairs done within a month after item has been received). We do not charge the delivery fee if a representative can make the repairs in the customer’s area, only the service fee, if applicable. Extra fees that may be incurred in the process of sending the item back will also be charged to the customer.

Don't see what you're looking for?

Send us a message and we’ll get back to you shortly: https://www.urbanconcepts.ph/contact/

Do you customize furniture?

At the moment, all our items are sold as they are indicated in pictures.

Can I buy furniture by piece instead of by set?

Our furniture are usually sold as bundled except otherwise specified, especially in the case of dining sets.

The color of the actual item was a bit different compared to the one in your photos. Why did this happen?

We try to project the colors of our items as accurately as possible in pictures, but there are various constraints that affect how a color in a picture would look like, like lighting and the amount of colors specific monitors can project. These are factors we cannot control.

How long is delivery? When will we receive our items?

We usually deliver within 4-5 business days after payment has been confirmed for areas within Metro Manila, except in the case of unforeseen or unexpected delays. We also cannot provide the exact date and time of delivery, but we usually send out notices a day before the delivery date, and our deliveries are done within 8am – 5pm.

Do you deliver to areas outside Metro Manila?

At the moment, our delivery flat rate covers all areas within Metro Manila, and our furthest point of delivery is Pangasinan for transactions that have met the minimum required amount. The rates for these special areas are also higher than the flat rate, and delivery duration could take as long as 1-2 weeks.

For more information on provincial orders please see our delivery fee table or contact us through this link: https://www.urbanconcepts.ph/contact/

Can you give a specific date and time for deliveries?

At the moment, there is no way to do that since our deliveries are done by batch. We usually send out notices before the actual day of delivery and we may be able to inform the customer whether our delivery crew is going to arrive in the morning or afternoon.

Why is the delivery fee being charged per store different from the ones on the website?

Our stores compute the delivery fee by distance, while we follow a flat rate scheme for the website. This is because the point of origin of our website and stores are different.

How much is the assembly fee?

We do not charge an assembly fee, it’s a free service and it’s done at your area.

Do you offer installment?

Yes, our terms are 0% interest for 3 months for items amounting to 5,000 to 10,000 pesos, while for transactions exceeding 10,000 pesos the total may be paid without interest for 6 months. Accepted credit cards are BDO and BPI.

Do you offer cash on delivery or COD?

At the moment our accepted mode of payments for the website are credit card (MasterCard, VISA and major credit cards are accepted), PayPal and bank transfer. For our physical stores we accept credit card payments (BDO, BPI, MasterCard, VISA, etc.), installment and cash.

What are your offered payment methods?

At the moment, our offered payment methods for orders done through the website are bank transfer, straight credit card payment (MasterCard, VISA and other major credit card labels) and PayPal. For our physical stores the accepted payment methods are straight cash, credit card (BDO, BPI, and other major banks, MasterCard, VISA and other major credit card labels), installment and bank transfer.

What are your policies on returns, refunds and exchanges?

We do not entertain returns and exchanges, so the customer has to acknowledge that the item was received in good condition after assembly. We also thoroughly check our items before delivery, and we HIGHLY ENCOURAGE customers to do the same. Also, change of mind is not applicable for refunds. We only refund the full amount in the case of damaged goods, or if the item purchased already went out of stock before delivery took place.

What are your policy on repairs?

Repairs for damages not made by the customer (e.g. factory defect) are done free of charge within a month after the items have been received by the customer. A delivery fee will be charged in the event that the customer has to send the item back to either our stores or our warehouse for repairs (even for repairs done within a month after item has been received). We do not charge the delivery fee if a representative can make the repairs in the customer’s area, only the service fee, if applicable. Extra fees that may be incurred in the process of sending the item back will also be charged to the customer.

Why is the price on the website different from the one in your albums/Facebook shop?

The prices on our website are the ones that are accurate and updated. Prices there are subject to change without prior notice.

Why is a certain item available in your stores but out of stock in the website?

Low quantity items that are sold “AS IS” at our stores are usually no longer sold at our website, so stock status may be different.

Why is the price of an item sold at your stores different from the one on the website?

Discounts may be given for store display or “AS IS” items, and we sometimes hold store specific promos and discounts.