- Item/s requested for return or exchange shall be reviewed & evaluated for approval.
- Items requested for cancellation prior to delivery will be will be honored through store credit.
- Requests for return or exchange must be made within 7 days from the date of delivery/ receipt of the item/s. Original invoice should be presented.
- Item/s for return or exchange must be unused, in good condition as delivered. This does not apply to items found defective upon purchase.
*Sale or on the floor items are already considered Final Sale.
- The following conditions are not entitled to a return or exchange as stated in RA7394 (Consumer Act of the Philippines):
- Sudden change of mind Defects caused by misuse or mishandling of items by customer
- Discovery of lower price of the same item from another store
- In the case delivered or assembled furniture is exchanged/returned, merchandise are subject to a 20% restocking fee and delivery charge.
- Delivery: Store personnel will advise customer a day before delivery schedule and ask for confirmation.
*Cancellation, rescheduling request, and unable to receive the delivery on the confirmed schedule, customer will be subject to redelivery fee charges.
For more information and details, please contact our customer service via email, chat or Contact Us Page.